If an incorrect item has been received, please follow the instructions below and we will ship you the correct item(s) immediately. Please see instructions below.
Step 1: Email firstname.lastname@example.org with "INCORRECT ITEMS - NAME ON ORDER"
Ex. "WRONG ITEMS RECEIVED - STEVEN STARWOOD
Step 2: State your order number
Step 3: State the quantity of items received, which item was received, and the color received.
Ex. 4 Black Skinny Steel Tumblers
Also, we will be sending you a free return shipping label so that you may ship the incorrect items back to us.
Step 4: State whether you would like a refund or a replacement
- If refund option is chosen, we will issue you a refund once we receive notification that UPS has received the return package.
- If replacement option is chosen, we will immediately ship out the correct package once we receive notification that UPS has received the return package. You will then receive email verification from Saveacup, Inc. with an attached tracking number verifying that your package has been shipped.