Having second thoughts about your purchase? Don’t worry about it. If you are not completely satisfied with your purchase, you may return any products that are unused and undecorated within thirty days of the purchase date.
Please contact us at firstname.lastname@example.org to create an RMA. In the email, please state your order number and confirm that your order has met the following requirements.
- New / unused / undecorated items may be returned for a full refund. Customers will be responsible for all return shipping costs
9647 Santa Fe Springs Rd
Santa Fe Springs, CA 90670
- The entire order quantity must be returned. (i.e. If 12 pieces are ordered, all 12 pieces must be shipped back in original packaging)
- All items must be returned within 30 days
- All items must not be used, altered, or damaged
- All items must be returned in their original packaging
- All returns will be refunded to your original form of payment
REFUND PROCESSING TIME
- Mail-in returns will be refunded back to the original form of payment within 1-2 business days after we receive return package at our warehouse. Please allow 5-7 days for your return to arrive at our Returns Center.
Note: It may take a few days until your bank posts the refund to your account.
Note: We do not accept partial refunds.
Please see our Canadian Return Policy here.