If there are missing items from your order, please follow the instructions below.
Step 1: Email email@example.com with "MISSING ITEMS - NAME ON ORDER"
Ex. "MISSING ITEMS - STEVEN STARWOOD
Step 2: State your order number
Step 3: State the quantity of items you are missing, which item is missing, and specify the color.
Ex. 4 Black Skinny Steel Tumblers (missing from order)
Step 4: State whether you would like a refund or a replacement
- If refund option is chosen, we will issue you a refund immediately after an internal investigation is completed.
- If replacement option is chosen, we will immediately ship out the correct package once we complete our internal investigation.